Privacy policy
Last updated: 23 September 2026
Enquiry is operated by Zbam, a Dutch sole proprietorship owned by Reinaldo Saúde Martins, registered with the Netherlands Chamber of Commerce under KVK number 99813246. Enquiry helps businesses manage customer enquiries and draft replies. Inna Yatsun is the contact for Enquiry at andzbam@gmail.com. When you contact a business using Enquiry, that business decides how it uses your enquiry and is your main contact about the service you requested.
Information we handle
Business account information includes login details, business settings, staff access, approved website or document content, and connected channel settings. Customer enquiries may include your message, phone number or other contact details you provide, conversation history, and any booking or quote details the business records. Website chat also uses a session identifier to keep a conversation together. Technical records may include request and delivery information needed to operate and protect the service.
Why we use it
We use this information to provide business accounts, import and search approved business resources, answer enquiries, prepare replies, route conversations to staff, and operate connected messaging channels. Conversation text and relevant approved business information may be sent to an AI service to generate a reply. Business staff can review conversations and responses in their workspace. We also use limited technical data for security and troubleshooting. We do not sell customer conversations.
Who receives information
The relevant business and its authorised staff can access its conversations. Enquiry uses hosting, database, authentication and AI service providers to operate the platform. If a business connects WhatsApp, messages and account identifiers are also handled by Meta and WhatsApp under their own terms. A connected booking service may receive details needed to check a booking. Providers may process information in other countries under the protections applicable to their services.
Retention and choices
Enquiry retains information while it is needed to provide the service, meet legal obligations, resolve disputes or protect the service. Retention for customer conversations depends on the business using Enquiry and its instructions; no fixed automatic deletion period is currently promised. You can ask the business you contacted about its privacy practices or contact us for Enquiry account data, access, correction or deletion requests. Some requests may be limited by legal obligations. You can also complain to your local data protection authority.
Contact
For privacy questions about Enquiry, email andzbam@gmail.com. For a booking or conversation with a particular business, contact that business directly.